Let a technician see what you see.
Most problems are fixed remotely in minutes. Call us or open a ticket, and your Arch technician will connect to your computer with your permission.
Connected in four steps
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1
Contact us
Call (919) 825-0901, email [email protected] or open a ticket in Client Support.
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2
Get your session code
Your technician gives you a short code or sends you a link. Only use a code from a technician you contacted.
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3
Join the session
Open the support page, enter the code and run the small support app when your browser offers it.
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4
You stay in control
You'll see the technician working on your screen. Close the session at any time and the connection ends.
Protect yourself from support scams
Arch will never call, text or pop up a message out of the blue asking to connect to your computer. Only join a session you asked for, with a technician you know. If anyone claiming to be Arch — or Microsoft, your bank or anyone else — asks for remote access, hang up and call us at (919) 825-0901.
Not urgent?
Open a ticket in Client Support, or book a remote help session at a time that suits you.
After hours emergency?
Call (919) 244-4070 — a live, local person answers 24/7.
Your client portal
Tickets, documents, devices and your account in one place: Client Portal.